Client: PG Forsta
Industry: Customer Experience and Market Research Technology
Size & Impact: Trusted by over 2,500 clients in 100+ countries, including Siemens, Microsoft, Pfizer, and eBay

Challenge

PG Forsta, a global market research and analytics software leader, required robust technology solutions to manage hundreds of concurrent live research projects. These projects included live video streaming for focus groups and efficient conference experiences across various user roles. PG Forsta systems were ready for an upgrade to accommodate the growing demand for video interviews and meetings, all while ensuring the highest security standards. Our goal was to ensure an efficient and streamlined release process, enhanced functionalities, and a stable infrastructure.

Solution

Itekako partnered with PG Forsta to develop solutions that ensured uninterrupted video streaming for live market research sessions. Using Wowza and FFMPEG, through automation of hardware encoders the team delivered stable streaming solutions. Integration with various transcription providers and top-rated conference technologies like Twilio and AdobeConnect provided an interactive conference experience for PG Forsta clients, agencies, and internal PG Forsta employees.

Scalable infrastructure, automation, and continuous testing allowed PG Forsta to efficiently manage hundreds of simultaneous projects without downtimes, offering top-quality video streaming and meeting facilitation to their global clientele.

Results

• Uninterrupted Streaming: Continuous, stable live streaming for research focus groups and interviews.
• Enhanced User Experience: Effective conference room management, supporting various user roles within focus groups.
• Scalable and Secure: High-level security standards and scalable infrastructure for managing hundreds of concurrent projects.

Technology Stack

• Frontend: Angular, React
• Backend: .NET, ASP.NET, Java
• Video Streaming: Wowza, FFMPEG
• DevOps: Gitlab CI/CD, AWS
• Integrations: Twilio, AdobeConnect, Speechmatics, FocusForward

Project Duration: 6+ years of product development and maintenance
Team Size (Current): 8 full-stack developers, 2 automation QA engineers, 1 DevOps engineer
Earlier Projects: 6 React developers, 6 Java developers, 4 QA engineers, 2 DevOps engineers, 2 project managers

‍

‍